Leeds

Senior Account Manager

* No recruitment agencies please *

Overview
Role: Senior Account Manager
Reports to: Account Director
Team: Client Services
Contract: Permanent
Office: Remote currently, usually based in Leeds

We’re on the lookout for a Senior Account Manager, who will be responsible for overseeing day-to-day delivery across a hugely diverse client portfolio. From fashion to food, you’ll be expected to add value to briefs based on a great understanding of the client and their respective industries, ensuring every opportunity is fulfilled. In this team, no two days are the same!

You will be measured on sustaining client relationships through high quality delivery, ensuring appropriate expectations and costs are always met. This success will be recognised in the respective financials of each client, as well as client satisfaction.

Some key responsibilities will include:

  • Overseeing, creating and owning key client-facing documents such as: client briefs, contact reports and WIP reports ensuring they are shared and understood by relevant stakeholders, as well as governing any documents created within their team
  • Taking ownership of the financial proves for clients, ensuring we have consistent and correct estimating process, proposal writing as well as client approval of estimates and relevant purchase order receipt
  • Ensuring delivery standards are met for all work, including Job Sheets and resource planning as appropriate
  • Collaborating effectively with broader teams to understand need for support, as required
  • Managing the PDP process for all direct reports and ensures the process is being effectively applied across the wider team
  • Leading regular status meetings and calls with client to communicate status, capture issues and set actions
  • Working closely with ADs to understand wider client vision and ambitions and to obtain full knowledge of the financial health and relationship status of each client, applying strong results awareness in decision making, ensuring commercial targets are achieved and expectations managed. Working with them to identify opportunities, improvements and efficiencies
  • Collating monthly internal Client Status Reports, providing updates on: financials, work-in-progress, opportunities and issues
  • Undertaking regular retrospective evaluations of client work to assess performance, identify opportunities and disseminate learnings
  • Understanding the delivery methodology and consistently achieves AM Delivery Standards
  • Being an active member and leader of the Account Management group with visibility within this domain to inspire and encourage those around you
  • Having continuous visibility of resourcing pipeline, understanding where peaks are and escalating as a matter of urgency to ensure we are resourced appropriately

The kind of person we’re looking for:

  • Demonstrates confidence and independent critical thinking, who is curious to explore new ideas and is always striving to find better ways of working, whilst inspiring and leading others
  • A clear communicator, who is capable of effective briefing and delegation to the wider team to ensure work is carried out in the correct strategic and/or tactical direction, whilst ensuring there is capacity to handle the required workload
  • Firm but fair. Someone who can develop strong, trusting relationships with clients and Homies and who is viewed as a delivery expert that achieves consistent fulfilment of time expectations, quality standards and budget tolerances
  • Capable of keeping a cool head to deliver work with a positive, passionate and practical attitude, sustaining high levels of resilience and calm during high pressure situations
  • Able to understand their own weaknesses and demonstrates adaptability through proactive development of these areas, showing persistent desire to improve

Fancy applying? We’d love to hear from you. Please fire your CV and covering letter to: Polly.Compton@homeagency.co.uk.