Are you still using Net Promoter Score (NPS)?

This article is recommended for anyone attending the UX Leaders Masterclass, Manchester, on Tuesday 20th September; where Lawrence, our Digital Strategy Director, will be talking about Delivering Powerful Personalised Customer…

Posted by Lawrence Alexander
18 August 2016
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TNW Europe 2016

Running since 2008, the The Next Web European Conference takes place at its spiritual home of The Westergasfabriek, a renovated 19th century industrial complex set in modern landscaped parkland in…

Posted by Tim Rooke
24 June 2016
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Digital trends to tackle in 2016

It’s now officially 2016 (crazy, right?), and as we dusted off our laptops and made our way back to the office following our Christmas break, we got thinking about what…

Posted by Dani Goodwin
07 January 2016
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Put trust in typography when it comes to the web

Back in the day, when the World Wide Web was born, many of the world’s websites were built in archaic code or even better, good old flash. It’s fair to…

Posted by Andrew Mook
01 December 2015
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