Kicking on CX Boots Hearingcare
When Boots Hearingcare told us they needed a strategic partner to help transform their customer experience and deliver a key part of their business plan, we were all ears.
The brief was simple. Make the customer feel just as confident and reassured online as they do in the audiologist’s room. We began with research to better understand their audience. This informed a detailed customer experience vision, with a roadmap to increase conversion, lifetime value and advocacy.